Safe Home Security customer service

February 19, 2019
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After two decades in the security industry, Safe Home Security knows that when it comes to protecting families, businesses and valuables, people want the very best in the way of monitored security services.

The Good

This company is very customer-oriented. It is simple to get a quote by filling out a request form on the company’s website. Current customers can access their accounts online at any time of day. The company offers free installation and activation when customers purchase a plan, which helps stretch the budget. They also offer a 15% discount on equipment for new customers. The systems offered can also be set to ignore the movement of small animals in the home, so pets don’t set off any alarms and cause unnecessary worry.

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Upfront Costs

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The Bad

This company does not have the best reputation. While businesses are not required to be accredited by the Better Business Bureau, acquiring this accreditation can be seen as a good-faith gesture on the part of the business. The BBB gives this company a rating of B and the company has had 840 complaints closed against them in the past three years, with 405 of those being closed in just the last year. We talked to a sales manager that indicated most of their complaints deal with their auto-renewal agreement. We were assured by the manager that Safe Home Security is working hard to improve their score and resolve complaints.

The Bottom Line

Overall, this company is not one of the best security companies out there. There are other more reputable companies that consumers should look at first. These companies have better customer reviews, better ratings with the BBB, and less complaints by consumers.

Section 3

Monitoring: Company agrees to provide monitoring services for a period of 36 months from the above date. This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one month unless either party gives to the other at least sixty days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date. Upon renewal, service will be billed at then-current monitoring fees.

Why it’s important

Once the initial contract is over, the monitoring services will automatically renew on a month to month basis unless the home own specifically cancels the agreement in writing at least 60 days before the end of the three year period.

Section 9

Service Repairs to the Clients System: Unless otherwise indicated, the client understands that the monitoring fee covers only the monitoring service and client agrees to pay Company for all service or repairs to the alarm system. Client hereby agrees to periodically test, at least monthly, observe Client’s system, be aware of its operational status in accordance with the operating instructions, and request service if needed.

Any repairs that are needed on the system are the customer’s responsibility. The month fee only covers the monitoring and will not cover any maintenance done to fix the system.

Section 18

Interruption or delay of Service: The Company assumes no liability for delays in installation or interruption of service due to strikes, riots, floods, fires, acts of God or any causes beyond the control of the Company. The Company will not be required to supply service to the Client while interruption of the service due to any such cause shall continue.

If something happens that interrupts the monitoring of your system the company is not responsible for anything that happens during the period. For example, long power outages, natural disasters, fire, or any other incident that cuts off service immediately alleviates Safe Home from any responsibilities.

Section 22

Warning and Testing of Equipment: Smoke detectors, panic buttons, medical pendants, and other electronic components operate off A.C. (electric) or battery power. If batteries become dead or electric power is lost, smoke detectors and other components will not operate and the alarm will not sound or communicate to the central station. The System and all components should be tested by the Clients at least twice monthly through to the central station to insure the System is functioning. If the Client discovers malfunctions or desires explanation on system testing, he should contact the company’s service department for immediate service. The Company assumes no liability for periodic testing of the system.

If is your job to check your batteries and equipment functionality twice a month. If something goes awry and the equipment doesn’t work it is your fault for not checking it.

Section 23

Failure to meet payment: In the event of a failure to meet a scheduled payment of any of the charges due and payable on this Agreement, the remainder of this Agreement, including interest of 1.5% per month (18% per year) and the attorney’s fees accrued thereon, will be accelerated and become immediately payable in full.

If you fail to make the monthly payments then you will be charged the remainder of the months left on the contract plus interest and attorney’s fees. Although you weren’t able to make the one monthly payment, somehow you are required to pay everything listed above in full right away.

Section 27

Increase in service fees: Company shall have the right, at any time, to increase the service fee to reflect any additional governmental fees such as increased taxes, licenses, permits, or fees which Company may incur or which may be charged to Company by any utility or governmental agency relating to the services Company provides and Client agrees to pay the same. In addition, Company may increase the services fee for any renewal term by giving Client sixty days prior notice.

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